Get in Touch With Us

This page explains how to contact the Slots Not On Gamstop editorial team, what we can help with, and where to go when your question is really for a casino, a regulator or a support charity. We publish research-based guides to casinos not on GamStop for adults in the UK, so most messages we receive are about our content rather than about individual player accounts.

What to contact us about

We are an independent information site, not a casino. That shapes what we can usefully do for you.

• Corrections: if a bonus term, payment detail or licence claim on our pages looks out of date or wrong, tell us. Include the page, the statement and, if you have it, a link to the casino's own terms.
• Questions about our guides: for example how wagering requirements, game contribution, bonus expiry or withdrawal limits are explained.
• Suggestions: topics you would like covered, or comparison points you find missing.
• Feedback on how we rate casinos: our ratings are editorial opinions, not customer-review scores, and we welcome scrutiny of them.
• Business and editorial enquiries: introduce your organisation and explain what you have in mind. Commercial contact does not influence rankings.

How to reach us

Use the contact details or form provided in the site footer or on this page's contact panel, where available. We do not publish a phone number, live chat or social media handle here, so please treat any account claiming to speak for Slots Not On Gamstop on another channel with caution. We will never ask for card numbers, passwords or casino login details.

To help us reply quickly, include:

1. The page address or title you are writing about.
2. A short description of your question or the error you spotted.
3. The date you saw the information, as terms change often.
4. Any evidence, such as a screenshot of the casino's terms.

We do not promise a fixed response time. Corrections to factual information are prioritised, and we date-check pages when we update them. This page was last checked on 29 September 2026.

What we cannot do

Being clear about limits saves you time.

• We cannot resolve disputes with a casino. We have no authority over Betmica, Kikibet, Betninja or any other operator we cover, and we cannot release withdrawals, reopen accounts or reverse bonus decisions.
• We cannot guarantee outcomes. Nothing we say should be read as a promise of winnings, payouts or account approval.
• We cannot act on your GAMSTOP registration. Only GAMSTOP can change or end an exclusion.
• We do not give financial or legal advice.

If you have a problem with a casino

Start with the casino itself and keep a written record. A sensible order is:

1. Contact the casino's customer support in writing, by email or chat with a saved transcript.
2. Quote the exact terms you believe apply, such as wagering, maximum bet or cashout limits.
3. Use the operator's formal complaints procedure if support does not resolve it.
4. Check which licensing body, if any, the casino names in its footer, and whether it offers an alternative dispute resolution route.

Be aware that casinos outside the UK licensing system are not covered by the UK Gambling Commission's rules or its complaints framework. Accepting British customers is not the same as being authorised to serve them, and that affects how much recourse you have. Our guide to trusted non GamStop casinos in the UK explains licensing, ownership and what protections to look for before you register.

Support if gambling is causing you harm

If gambling is affecting your money, relationships or wellbeing, please pause and speak to someone. These services are free and confidential:

• GamCare: the National Gambling Helpline offers support and advice; details are on the GamCare website.
• GAMSTOP: a free service for self-excluding from online gambling companies licensed in Great Britain. It does not cover operators outside that system, which is why other tools matter.
• Other tools: deposit and loss limits, self-exclusion with individual casinos, and gambling blocking software on your devices.

If you have self-excluded through GAMSTOP, think carefully before using a site that is not part of it. Gambling is not a way to earn income or solve financial problems, and you must be 18 or over.

Commercial disclosure and how we work

Slots Not On Gamstop may earn a commission if you follow links to some casinos we list. Commission does not buy position: rankings and editorial ratings are based on our review of published terms, payments, games and other factors, and are not customer scores. Casino offers are advertising until you have read the full conditions, so please check them on the operator's own site before deciding.

Privacy of your message

Only share what is needed to answer your question. We use the details you send solely to reply and to improve our content. Please do not include full payment details or identity documents.

Thank you for helping keep this site accurate. Whether it is a correction or a question, we read what you send.